Last updated: August 2018
This document together with the other documents expressly referred to in it constitute the terms and conditions on which we supply any of the services described on our website to you. Please read it carefully before placing your order. You should understand that by ordering any of our services you agree to be bound by these terms and conditions. We recommend that you should print a copy and retain for future reference. Please note that our Services are designed for use in relation to the law of England and Wales only.
- Electronic Signature
- Customer Data
- Data Protection
- Supplier's Obligations
- Customer's Obligations
- Charges and Payment
- Proprietary Rights
- Limitation of Liability
- Term and Termination
- Force Majeure
- Rights and Remedies
- Entire Agreement
- No Partnership or Agency
- Third Party Rights
- Governing Law
- Schedule 1: Subscription Fees
- Schedule 2: Services Description
1.1 The definitions and rules of interpretation in this clause apply in this agreement.
- accSEND Limited of 5a The Forum, Minerva Business Park, Lynch Wood, Peterborough, PE2 6FT, with company number 09624708.
- Authorised Users
- Those employees of the Customer who are authorised by the Customer, together with any other third party the Customer has authorised to use the Services and Documentation, as further described in clause 2.2.
- Business Day
- A day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
- Confidential Information
- Information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 11.6 or clause 11.7.
- Means the legal entity or individual that has ordered any Services from accSEND.
- Customer Data
- The data input by the Customer, Authorised Users, or accSEND on the Customer's behalf for the purpose of using the Services or facilitating the Customer's use of the Services.
- Data Protection Legislation
- Unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR or the Data Protection Act 1998.
- The description of the Services and the user instructions for the Services as set out in Schedule 2.
- Effective Date
- The date of this agreement.
- Initial Subscription Term
- The initial term of this agreement being 12 months.
- Normal Business Hours
- 9am to 5pm local UK time, each Business Day.
- Renewal Period
- The period described in clause 14.1.
- The subscription services provided by accSEND to the Customer under this agreement via app.accsend.co.uk or any other website notified to the Customer by accSEND from time to time, as more particularly described in the documentation.
- The online software applications provided by accSEND as part of the Services.
- Subscription Fees
- The subscription fees payable by the Customer to accSEND as set out in Schedule 1.
- Subscription Term
- Has the meaning given in clause 14.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).
- Any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
1.2 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement.
1.3 A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assigns.
1.4 A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
1.5 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
1.6 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
1.7 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement.
1.8 A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of this agreement under that statute or statutory provision.
1.9 A reference to writing or written includes faxes but not e-mail.
1.10 References to clauses and schedules are to the clauses and schedules of this agreement; references to paragraphs are to paragraphs of the relevant schedule to this agreement.
2.1 Subject to the restrictions set out in this clause 2 and the other terms and conditions of this agreement, accSEND hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant sublicences, to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Customer's internal business operations.
2.2 In relation to the Authorised Users, the Customer undertakes that:
- it will not allow or suffer any logon details to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documentation;
- each Authorised User shall keep a secure password for his use of the Services and Documentation, and that each Authorised User shall keep his password confidential;
- it shall permit accSEND to audit the Services in order to establish the password of each Authorised User. Such audit may be conducted no more than once per quarter, at accSEND's expense, and this right shall be exercised with reasonable prior notice, in such a manner as not to substantially interfere with the Customer's normal conduct of business; and
- if the audit referred to in clause 2.2.3 reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to accSEND's other rights, the Customer shall promptly disable such passwords and accSEND shall not issue any new passwords to any such individual.
2.3 The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:
- is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
- facilitates illegal activity;
- depicts sexually explicit images;
- promotes unlawful violence;
- is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
- is otherwise illegal or causes damage or injury to any person or property;
and accSEND reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's access to any material that breaches the provisions of this clause.
2.4 The Customer shall not:
except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under this agreement:
- attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or
- attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
subject to clause 22.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documentation available to any third party except the Authorised Users, or
attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 2; or
harvest, collect, or gather information or data regarding other users without their consent unless permitted by applicable law; or
use the Services to send unsolicited or unauthorised advertising, junk mail, or spam.
2.5 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify accSEND.
2.6 The rights provided under this clause 2 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
3.1 accSEND shall, during the Subscription Term, provide the Services and make available the Documentation to the Customer on and subject to the terms of this agreement.
3.2 accSEND shall use commercially reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for:
- planned maintenance carried out during the maintenance window of 8am to 6pm UK time; and
- unscheduled maintenance performed outside Normal Business Hours.
3.3 accSEND will, as part of the Services , provide the Customer with accSEND's standard customer support services during Normal Business Hours. Any support issues should be emailed to firstname.lastname@example.org. Emails received shall be actioned by accSEND within two Business Days.
4. Electronic Signature
4.1 The Electronic Signature service is set out in Schedule 2.
4.2 Electronic signatures are a recognised and legally binding means of signing certain contracts in the United Kingdom. Notwithstanding this, it is the Customer’s responsibility to ensure that use of an electronic signature in the form set out in Schedule 2 is permissible for their requirements and accSEND does not therefore give any warranty in respect of its permissibility.
5. Customer Data
5.1 The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.
5.2 In the event of any loss or damage to Customer Data, the Customer's sole and exclusive remedy shall be for accSEND to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by accSEND shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party. The Customer should retain for their records a copy of any documents uploaded onto system.
5.3 accSEND shall, in providing the Services, comply with its Privacy and Security Policy relating to the privacy and security of the Customer Data available at app.accsend.co.uk or such other website address as may be notified to the Customer from time to time, as such document may be amended from time to time by accSEND in its sole discretion.
5.4 The Customer shall permit accSEND access to Customer Data in order to rectify any faults, provide technical support and/or in connection with any communication from the Information Commissioner or any other regulatory authority or legal requirement.
6. Data Protection
6.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 6 is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation.
6.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the data controller and accSEND is the data processor (where Data Controller and Data Processor have the meanings as defined in the Data Protection Legislation).
6.4 The Customer agrees that accSEND may collect and use technical information about the devices you use the Services on and related software, hardware and peripherals to improve the products and to provide any Services to you.
6.5 Without prejudice to the generality of clause 6.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to accSEND for the duration and purposes of this agreement.
6.6 Without prejudice to the generality of clause 6.1, accSEND shall, in relation to any Personal Data processed in connection with the performance by accSEND of its obligations under this agreement:
process that Personal Data only on the written instructions of the Customer unless accSEND is required by the laws of any member of the European Union or by the laws of the European Union applicable to accSEND to process Personal Data (Applicable Laws). Where accSEND is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, accSEND shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit accSEND from so notifying the Customer;
ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
not transfer any Personal Data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:
- the Customer or accSEND has provided appropriate safeguards in relation to the transfer;
- the data subject has enforceable rights and effective legal remedies;
- accSEND complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
- accSEND complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data;
assist the Customer, at the Customer's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
notify the Customer without undue delay on becoming aware of a Personal Data breach;
at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the Personal Data; and
maintain complete and accurate records and information to demonstrate its compliance with this clause 6.
6.7 The Customer consents to accSEND appointing Auth0 and Amazon as a third-party processors of Personal Data under this agreement. accSEND confirms that it has entered or (as the case may be) will enter with the third-party processors into a written agreement substantially on that third party's standard terms of business. As between the Customer and accSEND, accSEND shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this clause 6.
6.8 Either party may, at any time on not less than 30 days’ notice, revise this clause 6 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to this agreement).
7. Supplier's Obligations
7.1 accSEND undertakes that the Services will be performed substantially in accordance with Schedule 2 and with reasonable skill and care.
7.2 The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to accSEND's instructions, or modification or alteration of the Services by any party other than accSEND or accSEND's duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the undertaking set out in clause 7.1. Notwithstanding the foregoing, accSEND:
- does not warrant that the Customer's use of the Services will be uninterrupted or error-free; or that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer's requirements; and
- is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
7.3 This agreement shall not prevent accSEND from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this agreement.
7.4 accSEND warrants that it has and will maintain all necessary licences, consents, and permissions necessary for the performance of its obligations under this agreement.
8. Customer's Obligations
8.1 The Customer shall:
provide accSEND with:
- all necessary co-operation in relation to this agreement; and
- all necessary access to such information as may be required by accSEND;
in order to provide the Services, including but not limited to Customer Data;
comply with all applicable laws and regulations with respect to its activities under this agreement;
carry out all other Customer responsibilities set out in this agreement in a timely and efficient manner. In the event of any delays in the Customer's provision of such assistance as agreed by the parties, accSEND may adjust any agreed timetable or delivery schedule as reasonably necessary;
ensure that the Authorised Users use the Services and the Documentation in accordance with the terms and conditions of this agreement and shall be responsible for any Authorised User's breach of this agreement;
obtain and shall maintain all necessary licences, consents, and permissions necessary for accSEND, its contractors and agents to perform their obligations under this agreement, including without limitation the Services;
be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to accSEND's data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet.
9. Charges and Payment
9.1 The Customer shall pay the Subscription Fees to accSEND in accordance with this clause 9 and Schedule 1.
9.2 The Customer hereby authorises accSEND to collect the Subscription Fees by way of a direct debit on a monthly basis.
9.3 If accSEND has not received payment within 30 days after the due date, and without prejudice to any other rights and remedies of accSEND:
- accSEND may, without liability to the Customer, disable the Customer's password, account and access to all or part of the Services and accSEND shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and
- interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of accSEND's bankers in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
9.4 All amounts and fees stated or referred to in this agreement:
- shall be payable in pounds sterling;
- are, subject to clause 13.3.2, non-cancellable and non-refundable;
- are exclusive of value added tax, which shall be added to accSEND's invoice(s) at the appropriate rate.
9.5 If, at any time whilst using the Services, the Customer exceeds the amount of Authorised Users and/or disk storage space specified in the Documentation, accSEND shall charge the Customer, and the Customer shall pay, accSEND's then current excess usage fees. accSEND's excess fees current as at the Effective Date are set out in Schedule 1.
9.6 accSEND shall be entitled to increase the Subscription Fees, the support fees payable pursuant to clause 3.3 and/or the excess usage fees payable pursuant to clause 9.5 at the start of each Renewal Period upon 90 days' prior notice to the Customer and Schedule 1 shall be deemed to have been amended accordingly.
10. Proprietary Rights
10.1 The Customer acknowledges and agrees that accSEND and/or its licensors own all intellectual property rights in the Services and the Documentation. Except as expressly stated herein, this agreement does not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.
10.2 accSEND confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.
11.1 Each party may be given access to Confidential Information from the other party in order to perform its obligations under this agreement. A party's Confidential Information shall not be deemed to include information that:
- is or becomes publicly known other than through any act or omission of the receiving party;
- was in the other party's lawful possession before the disclosure;
- is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
- is independently developed by the receiving party, which independent development can be shown by written evidence.
11.2 Subject to clause 11.4, each party shall hold the other's Confidential Information in confidence and not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of this agreement.
11.3 Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of this agreement.
11.4 A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 11.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
11.5 Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.
11.6 The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute accSEND's Confidential Information.
11.7 accSEND acknowledges that the Customer Data is the Confidential Information of the Customer.
11.8 No party shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
11.9 The above provisions of this clause 11 shall survive termination of this agreement, however arising.
12.1 The Customer shall defend, indemnify and hold harmless accSEND against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer's use of the Services and/or Documentation, provided that:
- the Customer is given prompt notice of any such claim;
- accSEND provides reasonable co-operation to the Customer in the defence and settlement of such claim, at the Customer's expense; and
- the Customer is given sole authority to defend or settle the claim.
12.2 accSEND shall defend the Customer, its officers, directors and employees against any claim that the Services or Documentation infringes any United Kingdom patent effective as of the Effective Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:
- accSEND is given prompt notice of any such claim;
- the Customer provides reasonable co-operation to accSEND in the defence and settlement of such claim, at accSEND's expense; and
- accSEND is given sole authority to defend or settle the claim.
12.3 In the defence or settlement of any claim, accSEND may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement on  Business Days' notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.
12.4 In no event shall accSEND, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on:
- a modification of the Services or Documentation by anyone other than accSEND; or
- the Customer's use of the Services or Documentation in a manner contrary to the instructions given to the Customer by accSEND; or
- the Customer's use of the Services or Documentation after notice of the alleged or actual infringement from accSEND or any appropriate authority.
12.5 The foregoing and clause 13.3.2 states the Customer's sole and exclusive rights and remedies, and accSEND's (including accSEND's employees', agents' and sub-contractors') entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.
13. Limitation of Liability
13.1 Except as expressly and specifically provided in this agreement:
- the Customer assumes sole responsibility for results obtained from the use of the Services and the Documentation by the Customer, and for conclusions drawn from such use. accSEND shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to accSEND by the Customer in connection with the Services, or any actions taken by accSEND at the Customer's direction;
- all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and
- the Services and the Documentation are provided to the Customer on an "as is" basis.
13.2 Nothing in this agreement excludes the liability of accSEND:
- for death or personal injury caused by accSEND's negligence; or
- for fraud or fraudulent misrepresentation.
13.3 Subject to clause 13.1 and clause 13.2:
- accSEND shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
- accSEND's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Subscription Fees paid during the 12 months immediately preceding the date on which the claim arose.
14. Term and Termination
14.1 This agreement shall, unless otherwise terminated as provided in this clause 14, commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, this agreement shall be automatically renewed for successive periods of 30 days (each a Renewal Period), unless:
- either party notifies the other party of termination, in writing, at least one month before the end of the Initial Subscription Term or any Renewal Period, in which case this agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or
- otherwise terminated in accordance with the provisions of this agreement;
and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.
14.2 Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
- the other party fails to pay any amount due under this agreement on the due date for payment and remains in default not less than 30 days after being notified in writing to make such payment;
- the other party commits a material breach of any other term of this agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30days after being notified in writing to do so;
- the other party repeatedly breaches any of the terms of this agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this agreement;
- the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 ;
- the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
- a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
- an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party;
- the holder of a qualifying floating charge over the assets of that other party has become entitled to appoint or has appointed an administrative receiver;
- a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
- a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party's assets and such attachment or process is not discharged within  days;
- any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 14.2.4 to clause 14.2.10 (inclusive);
- the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
14.3 On termination of this agreement for any reason:
- all licences granted under this agreement shall immediately terminate and the Customer shall immediately cease all use of the Services and/or the Documentation;
- each party shall return and make no further use of any equipment, property, Documentation and other items (and all copies of them) belonging to the other party;
- accSEND may destroy or otherwise dispose of any of the Customer Data in its possession unless accSEND receives, no later than ten days after the effective date of the termination of this agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. accSEND shall use reasonable commercial endeavours to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by accSEND in returning or disposing of Customer Data; and
- any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced.
15. Force Majeure
accSEND shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of accSEND or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
If there is an inconsistency between any of the provisions in the main body of this agreement and the Schedules, the provisions in the main body of this agreement shall prevail.
No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
19. Rights and Remedies
Except as expressly provided in this agreement, the rights and remedies provided under this agreement are in addition to, and not exclusive of, any rights or remedies provided by law.
20.1 If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
20.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
21. Entire Agreement
21.1 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
21.2 Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement.#
21.3 Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
21.4 Nothing in this clause shall limit or exclude any liability for fraud.
22.1 The Customer shall not, without the prior written consent of accSEND, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
22.2 accSEND may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.
23. No Partnership or Agency
Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
24. Third Party Rights
This agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.
25.1 Any notice required to be given under this agreement shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this agreement, or such other address as may have been notified by that party for such purposes.
25.2 A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by fax shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).
26. Governing Law
This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
Schedule 1: Subscription Fees
The Subscription Fees shall amount to:
Access to the accSEND application is £20 (plus VAT) per month, which provides:
10GB of storage; and
- 200 Authorised Users to be updated into the system.
If more storage or Authorised Users are required, then a further charge of £20 (plus VAT) per month will provide an additional 10GB of storage and 200 further Authorised Users.
The Digital Signature functionality is and additional £20 (plus VAT) per month for unlimited signatures.
Schedule 2: Services Description
accSEND gives the Customer the rights to provide Authorised Users with access to a secure online application for sending/receiving digital messages and files.
The application will be branded with the customer’s logo and business name.
Access to the application is via a web browser or the accSEND mobile app.
Access to accSEND is controlled by the customer who has the administration rights to add, edit and delete users.
The customer can utilise up to 10GB of data storage (across all users in their account) and set-up up to 200 users within the system. Should the customer require more storage and/or Authorised Users then they can order a further subscription.
System support is included via emailing email@example.com.
The Digital Signature service allows users to obtain a digital signature on PDFs. This is not included in the standard package. The components of the signtaure are as follows:
A PDF is sent in a message asking the recipient to sign it.
To sign the document the recipient has to login to the system using their (unique) username and a password. Only the user has the rights to create and change the password. The password is not displayed to any users within the system.
Once their login has been authenticated the recipient has to click a button labelled 'sign' displayed in the document viewer and are then asked to click another button to confirm that they wish to sign the document.
On clicking to confirm their signature, a signing sheet is appended to the PDF and the following details are written to the signing sheet:
- First and last names of recipient/signatory
- Email address of the signatory
- The client IP address of the signatory
- The server date and time of the signature (ie the moment the confirm signature button was clicked)
The signature automatically locks down the content within the PDF to prevent tampering after the signature is recorded. A unique ID is recorded within the PDF which can be used to help validate the signature within the PDF and that the document has not been subsequently altered. This validation is done via a secure web page – a copy of the signed document can be uploaded to this page to determine if the signature is valid and if the document has been tampered with after the signature.
When the signature is recorded a server-side (self-signed) digital certificate is utilised with a unique password for digital signing being accessed from Amazon’s Key Management System. This is used to digitally sign the document and embed Adobe compatible digital signature information.
Within the system the following are recorded:
- The date/time of signing are recorded against the PDF in the database
- The date/time of signing are also recorded against the document signature request in the database.
- An audit record of the signature is written and stored in the database, including:
- file name
- the signatory’s user data
- the clientside IP address of the signatory.
Note: Only available for PDFs.